Single Window and IT systems to be used for full implementation of the e-governance concept in Armenia

Jul 15, 2014

High level guests greeted the participants of the workshop

Yerevan, 15 July 2014 – A two-day national workshop on the role of Single Window and IT systems for full implementation of the e-governance concept is organized in Yerevan within the framework of the UNDP implemented “Enhancement of the Border Management Capabilities at Bagratashen – Sadakhlo BCP between Armenia and Georgia” (BSIBM) project.

The objective of the workshop is to familiarize representatives of relevant border management agencies in better detail with measures required for introduction of the e-governance system by applying the Single Window principle and up-to-date IT solutions. The workshop is facilitated by Mr. Arvo Ott, Managing Director of the Estonian E-Governance Academy.

Ambassador Traian Hristea, Head of the EU Delegation to Armenia, welcomed the participants and stated that introduction of the Single Window/One Stop Shop principle at the national level will largely complement general efforts towards the development of a national e-governance system as well as major reforms in the border management sector, including infrastructure development and modernization of border crossing points. “EU always stands ready to support the Government of Armenia in implementation of its reform agenda, and share its vast experience particularly in the area of e-governance and introduction of its components at the national level using appropriate IT solutions and procedural approaches”, he added.

Grigori Malintsyan, UNDP IBM Programme Manager, noted that introduction of the Single Window/One Stop Shop principle will be a significant step forward to achieve the defined reform goals in the border management sector and ensure compliance with relevant international standards.

Aram Tananyan, Acting Chief of Staff of the National Security Council of the Republic of Armenia, expressed an opinion that comprehensive introduction of the Single Window system in Armenia will enable simplification and streamlining of border crossing and customs procedures at border crossing points in order to avoid duplication of functions and unnecessary controls. 

The “Provision of Equipment and Infrastructure for the Bagratashen-Sadakhlo Border Crossing Point between Armenia and Georgia and Enhancement of their Capacities” project is implemented since December 2013 with the financial support of the European Union and contributions of the Governments of Armenia and Georgia. The EU funding is €3,582,500.


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